Please be aware that tracking and notification service may be affected by technical issues or network coverage.

We may share your contact details with our courier partners for your tracking updates.

Kindly note that postage costs are non-refundable once shipped.

Please allow 1-3 working days for order arrangement and handling before dispatch. If you require rush delivery for a critical order, please contact us to discuss available options.

ORDER TRACKING

Upon ordering your flowers you will receive a confirmation email.

Once the flowers are made and are on route you will also receive a follow-up email. This will contain an estimated time of delivery.

There will also be a link, which will take you to the carrier web page for your parcel, where you can stay up-to-date on the status of your order.

We are unable to deliver parcels at specific times. This is because deliveries are made by our courier partners and the delivery time is often based on the route that your driver is allocated on the day.

WHAT HAPPENS IF THE RECIPIENT IS NOT HOME FOR DELIVERY?

If no one is home, parcels are often left in a safe place, otherwise, a calling card will be left at the delivery address for the recipient to contact the courier and re-arrange delivery.

DO YOU DELIVER TO BUSINESS ADDRESSES?

Yes, our couriers will deliver to business addresses. However, please note that we’re not responsible for ensuring the exact recipient receives the delivery, as courier drivers may often deliver to reception or lobbies. This also applies to hotels.

DO YOU DELIVER TO HOTELS?

Yes, we will deliver the flowers to the reception. But please check with the hotel before sending flowers as some hotels may not accept customer deliveries. Please make sure they take on the responsibility to ensure the flower is given to the recipient.

DO YOU DELIVER TO HOSPITALS?

Yes, but please check with the hospital before sending flowers. Some hospitals do not accept deliveries. We are unable to offer compensation if the hospital refuses delivery. Please make sure they also take on the responsibility to ensure the flowers are given to the recipient.

INTERNATIONAL SHIPPING

At present, we only deliver within Australia. However, never say never.